You may be entitled to compensation if:
- a delay, cancellation or overbooking/denied boarding caused you to arrive at your final destination 3 hours or more later than scheduled;
- and you departed from an EU airport or from an airport outside the EU to an EU airport with an EU airline.In addition, with every delay or cancellation it will need to be determined whether the airline can be held responsible, meaning the delay/cancellation wasn't caused by force majeure.
How much compensation you are entitled to receive depends on the distance of your flight and the length of your delay.
You should receive:
- € 250,- (approx. 180 pounds) in compensation if the flight distance is up to 1500 km
- € 400,- (approx. 290 pounds) in compensation if the flight distance is between 1500 and 3500 km
- € 600,- (approx. 430 pounds) in compensation if the flight distance exceeds 3500 km to or from a non-EU airport (this amount may be reduced to € 300, if the length of the delay is between 3 and 4 hours)
Yes, the airline must pay the compensation for each passenger. This amount is the same no matter how much your ticket cost because it's meant to make up for the time you lost because of the delay, cancellation, or being turned away. So every person who paid for a ticket should be able to get this money.
Simply because the airline offers you a new flight does not mean you are no longer entitled to financial compensation.